Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused
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With tags attached
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In its original packaging
You’ll also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at tamara@topskinsolutions.ca.
Please note that returns must be sent to the following address:
2016 Sherwood Drive, Unit #15, Room 113
Park Hotel and Business Center, Concourse Level
Return Shipping Costs
Customers are responsible for all return shipping costs.
Shipping fees are non-refundable.
If you receive a refund, the original shipping cost will be deducted from your refund amount unless the return is due to a damaged or incorrect item.
If you have any questions about your return, you can always contact us at tamara@topskinsolutions.ca.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
This allows us to evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products) if opened
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the original item. Once your return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at tamara@topskinsolutions.ca.